Shopping cart

Shop
Recently
Account

FREQUENTLY ASKED QUESTIONS

  1. How do I place an order?

You can browse our website, select your favorite items, and click “Add to Cart.” Once you are ready to checkout, click the cart icon and follow the prompts to complete the payment.

  1. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. Please note that once an order enters the shipping stage, you will not be able to change or cancel it.

  1. How long does it take for my order to ship?

Once your order is processed, shipping time is typically 3-7 business days. We will send you a shipping confirmation via email, including a tracking number, so you can check your order status at any time.

  1. Can I buy internationally?

Currently, we only support shipping within the United States. We are considering expanding international shipping.

  1. What if I am not satisfied with my purchase?

We offer a 7-day money-back guarantee or return policy from the date of receipt. Please ensure that the returned item has not been worn and follow our refund and return policy. For more information, please see our Refund and Return Policy.

  1. How do I request a refund?

Please contact our customer service team and provide your order information. Return eligible items according to our refund and return policy. Once we receive the item and confirm it meets the return conditions, we will process your refund within 5-10 business days.

  1. How can I contact customer service?

You can contact our customer service team through the following methods:

Email: [email protected]
Address: 1910 VIOLA CT, WEST COVINA, CA 91792

  1. How secure is the website?

We take your privacy and security very seriously. Our website uses SSL encryption to protect your personal and payment information. Your purchase information will always remain secure and confidential.

  1. What should I do if I find a defective item?

Please contact our customer service team as soon as possible, providing photos of the defective item and your order information. We will process a return or replacement for you.

For further assistance or other questions, please feel free to contact us. Thank you for visiting COMFORTABLE HOME SOFA LLC. We look forward to providing you with a satisfying shopping experience!